Widely regarded as the technical leader in the emerging field of Drone Traffic Management (UTM), Altitude Angel develops cloud-scale systems to facilitate the safe integration of unmanned vehicles into national airspace worldwide. Our solutions are deployed internationally by governments, civil aviation authorities and air navigation service providers to meet the needs of an emerging industry.
Altitude Angel is looking for a talented Account Manager who has a passion for providing a world-class service and is excited by the prospect of making a real difference within our industry. As an Account Manager at Altitude Angel, you will be responsible for a key set of strategic relationships with a goal to driving customer success and discovering ways to unlock additional value for our customers using Altitude Angel technology.
Working as an integral part of our Customer Engagement team, you will:
- Be responsible for a set of strategic customer relationships, owning the primary relationship;
- Build a solid understanding of customer’s business strategies, enabling you to offer innovative ideas of how UTM can be integrated into their strategy whilst showcasing Altitude Angel’s proposition;
- Be responsible for generating the account plan aligned to customer needs, setting out the goals and milestones for executing such a plan;
- Be the customer advocate within Altitude Angel;
- Be at the forefront of driving customer relationships and solving customer challenges, supported by the wider Altitude Angel team;
- Work collaboratively with the wider Accounts team and Engineering team to escalate issues, exceed customer expectations and ensure relationships are maximised to their full potential;
- Partner with our Strategic Marketing and Sales teams to create and deliver targeted campaigns to drive customer growth and deliver high level demonstrations of Altitude Angel’s offerings.
Our ideal candidate will be:
- A trusted advisor who can successfully build and maintain solid relationships and partnerships at all levels;
- A resident expert who can confidently manage challenging and complex conversations to resolution;
- An ambitious people person with the desire to work on cutting-edge innovative solutions
- Proactive, driven and dedicated to providing customer excellence whilst embodying best practices;
- Motivated by the prospect of gaining high level subject knowledge of Altitude Angel’s offerings as well as building accurate knowledge of industry trends;
- A highly organised multi-tasker with the ability to meet deadlines and have a strong attention to detail;
- An excellent communicator with strong presentation skills, and the ability to articulate information through both written and verbal communications, clearly and precisely.
- Previous commercial experience within the Technology sector
- BA/BS degree or equivalent
Up to the challenge? Get in touch today and join the global company defining the future of aviation.